Building legacies
through technology.
Premium, English-language customer experience delivered by dedicated South African pods — a lean, agile alternative to the outsourcing giants, priced for cost-arbitrage yet competitive anywhere in the world.
Trusted by lean, fast-growing teams — illustrative sample
2–4 wks
Typical pod launch
$10K/mo
Blended Growth retainer
6 → 42
Client pods, scaling to Year 3
1 day
Working-day overlap: UK · EU · US
A complete CX & BPO capability, run like it's in-house
We own one thing and do it exceptionally: premium English-language customer experience, exported from South Africa. Everything below ships as part of your pod.
Omnichannel contact centre
Voice, live chat, email and social — one dedicated pod handling every conversation with a single, consistent brand voice.
Dedicated CX pods
Full-time, senior South African agents assigned only to your brand. No shared queues, no rotating strangers — a team you actually know.
Business process outsourcing
Back-office, data, order management and admin workflows — mapped, documented and run to your standards so you can stay lean.
CX consulting & design
Journey mapping, playbooks and QA frameworks from specialists who've built support operations end-to-end.
Real-time analytics & QA
Live dashboards on CSAT, resolution time and quality scoring. You see exactly how your pod performs, every day.
Rapid ramp & scale
Most pods go live in two to four weeks. Add or release seats as volume moves — you're never locked into idle capacity.
The giants scale volume.
We scale your experience.
Teleperformance, Concentrix and iContact BPO are built for mass throughput. That leaves a gap for small and medium businesses who want a senior, dedicated team without enterprise bureaucracy. That gap is exactly what Legacy Connect is built to own.
World-class support at South African economics
South Africa gives you neutral English, strong service culture and a favourable exchange rate — so you can offer the kind of always-there support that used to belong only to the biggest brands, at a retainer your P&L will thank you for.
Global-quality English
Neutral accents and strong writing across voice, chat, email and social.
Forecastable spend
One blended retainer per client — no per-minute surprises at month-end.
Consistent brand voice
A pod that lives inside your tone, playbooks and QA — not a generic script.
From discovery to live pod in weeks
Discover
A short working session to map your channels, volumes, tone and the outcomes that matter. We scope the right pod and a single blended retainer.
Build your pod
We recruit and train senior agents against your playbooks and QA standards. You meet and approve every person before go-live.
Launch & scale
Your pod goes live in weeks with live dashboards from day one. Grow seat-by-seat as your customer base expands — up to and beyond 42 clients of scale.
One blended retainer. No per-minute games.
Each pod is a single monthly retainer covering seats and consulting — priced for South African cost-arbitrage, competitive globally. Illustrative figures below.
Starter Pod
Test the waters with a lean, senior team.
- 1–5 dedicated CX seats
- Voice, chat & email coverage
- Named delivery lead
- CSAT & QA dashboard
- 2–4 week launch
Growth Pod
Our flagship blended CX + consulting retainer.
- 6–15 dedicated CX seats
- Full omnichannel (incl. social)
- BPO & back-office workflows
- Quarterly CX consulting
- Extended-hours & weekend cover
Enterprise
Scaled, multi-team delivery with 24/7 cover.
- 16+ seats across teams
- 24/7 follow-the-sun coverage
- Dedicated CX & process consulting
- Custom analytics & integrations
- Priority recruitment pipeline
Figures are illustrative and vary by channels, volume and hours of cover. Your discovery call returns an exact, tailored retainer.
Teams that swapped scale for a real partner
Illustrative testimonials from sample clients.
“We replaced a shared offshore queue with a Legacy Connect pod and CSAT jumped within the first month. It finally feels like our own team — because it is.”
Priya Naidoo
Head of Support, Aurora Retail
“The economics are unreal for the quality. Neutral English, senior agents, and a single retainer we can actually forecast. Onboarding took three weeks, not a quarter.”
Daniel Okafor
COO, Northwind SaaS
“They mapped our processes better than we had internally, then ran them. Legacy Connect is a partner, not a vendor you chase for reports.”
Sarah van der Merwe
Customer Director, Baobab Travel
Questions, answered
Your pod is staffed by full-time, senior South African agents — fluent, neutral-accent English speakers who work exclusively on your brand. No shared queues, no rotating strangers. You meet and approve every person on your pod before go-live.
The giants optimise for scale and shared infrastructure; you become one account among thousands. We deliberately stay lean: dedicated pods, a named delivery lead, transparent per-seat pricing, and week-not-quarter onboarding. You get enterprise-grade CX with the responsiveness of a specialist partner.
A single blended monthly retainer per client covers BPO/CX seats plus consulting — no hidden per-minute surcharges. Because we deliver from South Africa, you get cost-arbitrage economics while paying a rate that's competitive globally. Pods scale up or down as your volume moves.
Voice, live chat, email, and social — as an integrated omnichannel pod. South Africa's time zone overlaps a full working day with the UK, EU and East Coast US, and we run extended and 24/7 coverage for teams that need it.
Most pods go live in two to four weeks. We run a short discovery, map your processes, recruit and train against your playbooks and QA standards, then ramp with you side-by-side.
No — we're built for small and medium-sized businesses that need scalable, affordable support without a bloated contract. Start with a small pod and grow seat-by-seat as your customer base expands.
Let's scope your pod
Join the waitlist and a Legacy Connect partner will map your channels, volumes and outcomes — then return a tailored, blended retainer. No obligation, no sales theatre.
- A senior pod dedicated to your brand
- One transparent monthly retainer
- Live in two to four weeks